Rosenthal: What are the best use cases for brands to build chatbots? How can e-commerce brands use AI? What business use cases are you most excited about right now?Ĭheng: Azure Bot Service customers are constantly building conversational experiences to interact with their users in new ways-we’re seeing this new paradigm every day as we engage with our customers around the world. Notably, this tool is unique in its ability to support entities that are fully based on machine learning. Designed to identify valuable information in conversations, LUIS interprets user goals (intents) and distills valuable information from sentences (entities), for a high quality, nuanced language model. Language Understanding (LUIS), one of our Microsoft Cognitive Services, was designed with machine teaching (transferring domain-specific knowledge to algorithms) to help commoditize machine learning for developers. The integration with Azure Bot Service and end-to-end solution for building great bots is what makes the Bot Framework unique.Ĭheng: Developing easy-to-use customizable language understanding models is no easy feat. Bots built with the Bot Framework also adapt to their environment, letting people type, talk or touch, depending on circumstance. Great bots mix natural language processing, relevant data, and intelligent services to create a great experience that are worldwide deployed and monitored via Azure. An open platform, the Bot Framework encourages companies to choose their own tooling, environments, and data sources. The Bot Framework delivers these bots to users across channels such Cortana, Skype, Facebook Messenger, Slack, SMS or as part of a Web Site. Once built, these bots are easily deployed to the intelligent cloud using the Azure Bot Service. Specifically, regarding the Bot Framework, it’s an open platform that mixes industry-leading artificial intelligence tools such as LUIS, Azure Search and Bing Translator with highly contextual data from sources such as O365, Bing, and Dynamics.
The Azure Bot Service supports multiple languages and provides a flexible, open source development environment that helps developers at all experience levels quickly create bots for a wide variety of needs. GroupMe, Facebook Messenger, Kik, Skype, Slack, Microsoft Teams, Telegram, text/SMS, Twilio, Cortana, and Skype for Business). Azure Bot Service enables developers to create bots and integrate them with multiple messaging apps via channels, which can then be deployed on other host provider channels (i.e.
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Cheng: The Bot Framework is one component of Azure Bot Service, which includes the Bot Framework and BotBuilder software development kit.
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